Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), the operator of the website located at pizzana-delivery.click (the "Website"). By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise engaging with our services, you expressly agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines posted on our Website, all of which are incorporated herein by reference.

If you are accessing or using the Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms, and all references to "you" or "your" shall refer to both you individually and such entity.

You must be at least eighteen (18) years of age to use our services or place orders through our Website. By using our Website, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you may only use our Website under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

These Terms are governed by the laws of the United States and applicable state laws, including but not limited to consumer protection statutes and regulations promulgated by the Federal Trade Commission ("FTC") under the FTC Act (15 U.S.C. § 41 et seq.).

2. Description of Services

Pizzana is a food delivery and restaurant service that provides customers with the ability to browse our menu, place orders for food and beverages, and receive delivery or arrange pickup services. Our services include, but are not limited to:

• Online Ordering Platform: An interactive digital menu accessible via our Website, allowing customers to select food items, customize orders, and complete purchases online.
• Food Delivery Services: Delivery of food orders to customer-specified addresses within our designated delivery zones and during our stated operational hours.
• Curbside and In-Store Pickup: Customers may elect to pick up their orders directly from our physical location during business hours.
• Catering and Bulk Orders: Upon request and subject to availability, we may offer catering services for events, gatherings, and corporate orders.
• Promotional Offers and Loyalty Programs: From time to time, we may offer discount codes, promotions, loyalty rewards, or special pricing, subject to individual terms and conditions disclosed at the time of the offer.
• Customer Support: Assistance with orders, complaints, inquiries, and feedback through our designated communication channels.

We reserve the right to modify, expand, limit, or discontinue any aspect of our services at any time, with or without notice. We do not guarantee the availability of any particular menu item, service, or feature at any given time. Availability of delivery services depends on your geographic location, time of day, weather conditions, staffing, and other operational factors.

We may engage third-party delivery partners or platforms to fulfill delivery services. When we use third-party delivery services, additional terms and conditions of those third parties may apply to your order delivery experience. Pizzana is not responsible for the acts, errors, or omissions of third-party delivery providers.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders, including your name, delivery address, contact information, and payment details.
• Maintain the confidentiality of your account credentials and notify us immediately at [email protected] if you suspect any unauthorized use of your account.
• Ensure that you are present or that an authorized adult is present at the delivery address at the time of delivery.
• Pay all charges associated with your orders, including applicable taxes, delivery fees, and gratuities, in a timely and complete manner.
• Comply with all applicable local, state, and federal laws in connection with your use of our services.
• Treat our employees, delivery personnel, and customer service representatives with respect and professionalism.
• Review your order confirmation and immediately report any discrepancies or errors to our customer service team.

3.2 Prohibited Activities

You agree that you will NOT use our Website or services to:

• Provide false, inaccurate, misleading, or fraudulent information in connection with any order or account registration.
• Engage in any fraudulent activity, including unauthorized use of payment methods, chargebacks without valid cause, or manipulation of promotional codes or loyalty programs.
• Attempt to gain unauthorized access to our systems, databases, servers, or networks.
• Use automated scripts, bots, scrapers, crawlers, or other automated tools to interact with our Website without our prior written consent.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying structure of our Website or any software used therein.
• Transmit viruses, malware, ransomware, or any other harmful or malicious code through our Website or systems.
• Harass, intimidate, threaten, or abuse our staff, employees, contractors, or other users.
• Post or transmit any content that is defamatory, obscene, offensive, sexually explicit, hateful, or otherwise objectionable.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website or services for commercial purposes without our express written authorization.
• Use our services in any manner that violates applicable law, including but not limited to consumer protection laws, privacy laws, or intellectual property laws.
• Create multiple accounts for the purpose of abusing promotional offers or circumventing account restrictions or bans.
• Interfere with or disrupt the integrity, security, or performance of our Website or associated infrastructure.

We reserve the right to investigate suspected violations and take appropriate action, including but not limited to suspending or terminating your account, canceling orders, reporting conduct to law enforcement, and pursuing legal remedies available under applicable law.

4. Account Registration

To access certain features of our Website, including placing orders and tracking order history, you may be required to register for an account. When registering, you must provide accurate and complete information. You are solely responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account by contacting us at [email protected].

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, without prior notice, if we believe that your conduct violates these Terms or is harmful to our business, other users, or third parties.

5. Intellectual Property Rights

All content, materials, features, and functionality available on or through our Website — including but not limited to text, graphics, logos, images, photographs, audio clips, video content, digital downloads, data compilations, software, design elements, and the overall look and feel of the Website — are the exclusive property of Pizzana or its licensors and are protected by applicable intellectual property laws, including United States copyright law (17 U.S.C. § 101 et seq.), trademark law, patent law, trade dress law, and other applicable laws.

The Pizzana name, logo, and all related marks, trade names, product names, service names, slogans, and taglines are trademarks or service marks of Pizzana. You may not use any of our trademarks without our prior express written permission. Unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable law.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for your personal, non-commercial use only. This license does not include the right to:

• Modify or create derivative works based on our Website or its content;
• Commercially exploit any portion of our Website or its content;
• Redistribute, sublicense, or transfer any rights granted herein to third parties;
• Remove or alter any proprietary notices, labels, or markings on any content.

Any use of our intellectual property beyond the scope of this limited license, without our prior written consent, is strictly prohibited and may result in legal action. If you believe that any content on our Website infringes upon your intellectual property rights, please notify us promptly in writing at [email protected].

6. Payment Terms

6.1 Pricing and Fees

All prices displayed on our Website are in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or service charges unless expressly stated. The total amount due, including all applicable fees and taxes, will be displayed prior to the final submission of your order.

6.2 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other payment methods as made available from time to time. By submitting payment information, you authorize us to charge the full amount of your order to your designated payment method.

6.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation via email or through our Website interface. We reserve the right to cancel or refuse any order at any time for reasons including but not limited to product availability, errors in pricing, suspected fraudulent activity, or delivery zone restrictions.

6.4 Refunds and Cancellations

Once an order has been confirmed and preparation has commenced, cancellations may not be possible. If you experience issues with your order — including missing items, incorrect items, or quality concerns — please contact our customer service team at [email protected] within a reasonable time after receiving your order. We will evaluate your request and, at our sole discretion, may offer a refund, replacement, or credit toward a future order. Refunds, if approved, will be processed to the original payment method within seven (7) to ten (10) business days.

6.5 Promotional Codes and Discounts

Promotional codes and discount offers are subject to their individual terms and conditions. Promotional codes may only be used once per customer, are non-transferable, have no cash value, cannot be combined with other offers, and expire as specified. We reserve the right to revoke or modify promotional offers at any time without notice.

7. Allergen and Dietary Information

Pizzana makes reasonable efforts to provide accurate allergen and dietary information for our menu items. However, our food is prepared in a kitchen environment where cross-contamination with allergens — including but not limited to nuts, gluten, dairy, eggs, soy, shellfish, and other common allergens — may occur. We cannot guarantee that any menu item is completely free from allergens.

If you or any individual for whom you are ordering has a food allergy, dietary restriction, or medical condition that may be affected by food ingredients, it is your responsibility to contact us directly before placing your order to discuss your specific needs. Pizzana shall not be liable for any adverse reactions, allergic responses, or health consequences resulting from the consumption of our food products.

8. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON OUR WEBSITE;
• WARRANTIES THAT ORDERS WILL BE FULFILLED EXACTLY AS SUBMITTED IN ALL CASES, OR THAT DELIVERY WILL OCCUR WITHIN ANY SPECIFIED TIMEFRAME.

No advice or information, whether oral or written, obtained by you from Pizzana or through our Website shall create any warranty not expressly stated in these Terms.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) OUR WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of revenue, profits, data, goodwill, or business opportunities;
• Personal injury or property damage;
• Unauthorized access to or alteration of your data or transmissions;
• Errors, mistakes, or inaccuracies in content;
• Delays in order fulfillment or delivery;
• Conduct of any third party using our services.

EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), PIZZANA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by applicable law. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pizzana and its officers, directors, employees, agents, contractors, licensors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of our Website or services;
• Your breach of these Terms or any representation, warranty, or obligation contained herein;
• Your violation of any applicable law, regulation, or rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any content you submit, post, or transmit through our Website;
• Any negligence, willful misconduct, or fraudulent activity on your part;
• Any dispute between you and a third party related to the use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with us in asserting any available defenses. You shall not settle any claim without our prior written consent.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with your use of our Website and services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA), and applicable FTC guidelines governing data privacy and consumer protection. Please review our Privacy Policy for detailed information about your rights and our data handling practices.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizzana. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of service of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party services you access through our Website. The inclusion of any link does not imply our endorsement, sponsorship, or recommendation of the linked website or service.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website or services, or any transaction entered into through our Website shall be governed by and construed in accordance with the laws of the United States and applicable state law, without giving effect to any conflict of law provisions or rules that would require the application of the laws of another jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts, including any objection that such courts are an inconvenient forum.

Nothing in this section shall preclude us from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm to our business or intellectual property interests.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, both parties agree to first attempt to resolve any dispute informally. If you have a dispute or complaint, please contact us at [email protected] with a detailed description of your complaint. We will use good faith efforts to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

Subject to the exceptions set forth in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, that cannot be resolved informally shall be resolved by binding individual arbitration administered by a nationally recognized arbitration organization, such as the American Arbitration Association ("AAA"), in accordance with its then-current Consumer Arbitration Rules.

The arbitrator shall have the authority to grant any remedy or relief that a court of competent jurisdiction could order or grant, subject to the limitations set forth in these Terms. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration proceeding will be conducted on an individual basis and not as part of a class, collective, or representative action. YOU AND PIZZANA EACH WAIVE THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN CLASS ACTION LITIGATION.

14.3 Arbitration Costs

The costs and fees of arbitration shall be allocated in accordance with the applicable arbitration rules. For claims of $10,000 or less, we will pay all arbitration fees unless the arbitrator determines the claim to be frivolous.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, claims arising from actual or threatened infringement, misappropriation, or violation of intellectual property rights shall not be subject to mandatory arbitration.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or services. We reserve the right, at our sole discretion, to:

• Terminate or suspend your access to our Website and services at any time, with or without cause, and with or without notice;
• Cancel pending or future orders in connection with any account suspension or termination;
• Remove or disable any account that violates these Terms or is otherwise deemed harmful to our business or other users.

Upon termination, your right to access and use our Website and services shall immediately cease. Sections of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — shall survive any termination of these Terms.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment of outstanding amounts owed.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may provide additional notice, such as a prominent notice on our Website or notification via the email address associated with your account.

Your continued use of our Website or services after any changes to these Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using our Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

For significant changes that materially affect your rights or obligations, we will endeavor to provide at least thirty (30) days' advance notice where reasonably practicable.

17. Severability

If any provision of these Terms is found to be invalid, illegal, unenforceable, or void by a court or other tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree that the court or arbitrator should endeavor to give effect to the original intent of the parties as reflected in the provision to the maximum extent possible under applicable law.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Pizzana with respect to your use of our Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

Our failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision. No waiver of any breach of these Terms shall be deemed a continuing waiver or a waiver of any subsequent breach. Any waiver by us must be in writing and signed by an authorized representative of Pizzana to be effective.

19. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, civil unrest, strikes, labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, or any other event that constitutes a force majeure under applicable law. In such events, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable.

20. Accessibility

Pizzana is committed to making our Website accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Website or require assistance, please contact us at [email protected] and we will do our best to accommodate your needs.

21. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our services, please contact us using the information below:

We will make every effort to respond to your inquiry within a reasonable timeframe, typically within three (3) to five (5) business days. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us immediately via email and mark your message as urgent.

These Terms of Service were last updated on June 4, 2026. By continuing to use pizzana-delivery.click, you confirm your acceptance of these Terms.