Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzana-delivery.click, place an order, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner consistent with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant regulations.

1. About Us

Pizzana is a food delivery and restaurant business operating in the United States. We provide online ordering, delivery, and pick-up services to customers through our website and related digital platforms.

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at the email address listed above.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website pizzana-delivery.click
• Customers who register for an account or place orders through our platform
• Individuals who subscribe to our newsletters, promotional communications, or loyalty programs
• Users who interact with us via email, telephone, social media, or any other channel
• Any individual whose personal information we process in connection with our food delivery and restaurant services

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you access.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (street, city, state, ZIP code)
• Billing address
• Date of birth (for age verification purposes)
• Account username and password (stored in encrypted form)
• Profile picture (if voluntarily uploaded)

3.2 Payment and Financial Information

When you make a purchase, we collect payment-related information. Please note that we use industry-standard third-party payment processors and do not store full credit or debit card numbers on our servers. We may retain:

• Last four digits of payment card numbers
• Card type (Visa, Mastercard, etc.)
• Billing address associated with the payment method
• Transaction identifiers and order confirmation numbers

3.3 Order and Transaction Data

We collect information about your orders and transactions, including:

• Items ordered, quantities, and customizations
• Order history and frequency
• Delivery instructions and preferences
• Order timestamps and delivery confirmation records
• Refund and dispute records

3.4 Usage and Behavioral Data

When you interact with our website, we automatically collect certain usage data, including:

• Pages visited and content viewed
• Search queries entered on our platform
• Time spent on pages and click-through patterns
• Referring URLs and exit pages
• Cart abandonment data
• Interaction with promotional materials and offers

3.5 Device and Technical Information

We collect technical data about the devices and software you use to access our services, such as:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers
• Screen resolution
• Time zone and language settings
• Network information

3.6 Location Data

To provide accurate delivery services, we may collect and process location data:

• Precise location: With your consent, we may use GPS data from your mobile device to determine your current location for delivery purposes.
• Approximate location: We infer your general location from your IP address and the delivery address you provide.

You can disable precise location tracking through your device settings at any time. However, this may affect our ability to provide accurate delivery services.

3.7 Communications Data

When you contact us or communicate with us, we collect:

• Email correspondence and support tickets
• Feedback, reviews, and ratings you submit
• Responses to surveys or questionnaires
• Social media messages or mentions (if you tag or contact us publicly)

3.8 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect information about your browsing behavior. For detailed information about our use of cookies, please see Section 8 of this policy.

3.9 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you log in or connect via social login features)
• Third-party delivery platforms and aggregators
• Marketing and analytics partners
• Payment processors and fraud prevention services

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Arranging delivery or pick-up of your orders
• Communicating order confirmations, updates, and delivery notifications
• Processing payments and refunds
• Managing your account and preferences
• Providing customer support and resolving disputes

4.2 Personalization and User Experience

• Personalizing menu recommendations based on your order history
• Saving your preferences, saved addresses, and favorite items
• Providing a consistent experience across devices
• Displaying content and promotions relevant to your interests and location

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Notifying you about loyalty program benefits, rewards, and points
• Conducting targeted advertising campaigns through digital channels
• Retargeting campaigns based on your browsing and purchase behavior

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

4.4 Analytics and Business Intelligence

• Analyzing website traffic and user behavior to improve our platform
• Understanding customer preferences and trends
• Monitoring and improving the performance of our website and services
• Conducting market research and customer satisfaction surveys

4.5 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions and unauthorized access
• Verifying your identity when required
• Monitoring for security vulnerabilities and suspicious activity
• Enforcing our Terms of Service and other policies

4.6 Legal and Compliance Obligations

• Complying with applicable federal and state laws and regulations
• Responding to legal process, court orders, or government requests
• Exercising or defending legal claims
• Maintaining records required by law, including tax and financial records

4.7 Business Operations and Improvement

• Evaluating and improving our menu, services, and operational efficiency
• Training staff and quality assurance
• Managing supplier and vendor relationships
• Conducting internal audits and financial reporting

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your data and may only use it for the specific purposes we direct. Categories of service providers include:

• Payment processors: To securely process credit card and other payment transactions
• Delivery partners: Third-party drivers or delivery services that fulfill your orders
• Cloud hosting and IT services: Providers who host our website, database, and infrastructure
• Email and communication platforms: Services used to send transactional and marketing emails
• Analytics providers: Platforms such as Google Analytics that help us understand website usage
• Marketing and advertising platforms: For targeted advertising and retargeting campaigns
• Customer support tools: Helpdesk and ticketing system providers
• Fraud prevention services: Companies that help detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Pizzana, our customers, or the public
• Investigate potential violations of law or our policies

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with additional third parties when we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other lawful purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS).
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms.
• Access controls: We restrict access to personal data to authorized employees and contractors who have a legitimate need to access it in the course of their duties.
• Payment security: We comply with the Payment Card Industry Data Security Standard (PCI DSS) for handling payment card information.
• Regular security audits: We conduct periodic reviews of our security practices and systems.
• Data minimization: We collect only the personal information necessary to fulfill the purposes described in this policy.
• Employee training: Our staff receive regular training on data protection and cybersecurity best practices.
• Incident response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security incident.

6.2 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the California Consumer Privacy Act (CCPA/CPRA) and other applicable state laws.

7.1 Right to Know and Access

You have the right to request that we disclose information about the personal data we have collected about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may update much of your account information directly through your account settings page.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. We may retain certain data where required by law, necessary to complete a transaction, or for other legitimate business purposes permitted by applicable law.

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising purposes. Although we do not sell personal information for monetary consideration, certain advertising practices may constitute "sharing" under California law. You may exercise this right by contacting us at [email protected] or by following the opt-out instructions on our website.

7.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information to that which is necessary to provide the services you have requested.

7.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that information transferred to another service provider where technically feasible.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service because you exercised your rights under applicable privacy law.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: pizzana-delivery.click

We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days as required by the CCPA/CPRA. We may extend this period by an additional 45 days where necessary, and we will notify you of any extension.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may verify the agent's authority before processing the request.

8. Cookie Policy Overview

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized advertising. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of targeted advertising cookies through industry opt-out tools such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

9.1 Retention Periods

When personal information is no longer needed, we will securely delete or anonymize it. In some cases, we may anonymize data for research or analytical purposes, in which case it may be retained indefinitely without further notice to you.

10. Children's Privacy

Pizzana's website, ordering platform, and services are not directed at individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA).

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, delete such information from our systems.

By using our services, you represent and warrant that you are at least 18 years of age. If you are between the ages of 13 and 17, you may only use our services with the consent and supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy on your behalf.

11. International Data Transfers

Pizzana is based in the United States, and the personal information we collect is primarily stored and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country.

11.1 Transfer Safeguards

When we transfer personal data internationally in connection with our third-party service providers (for example, cloud hosting services with servers in multiple countries), we take appropriate steps to ensure that such transfers are conducted in accordance with applicable law and that adequate protections are in place, including:

• Standard contractual clauses or data processing agreements with service providers
• Ensuring service providers are certified under recognized frameworks where applicable
• Assessing the data protection laws of recipient countries and implementing additional safeguards where necessary

By using our website or services, you consent to the transfer of your personal information to the United States and other countries as described in this policy.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account ID)
• Categories of personal information in California Customer Records statute (name, address, phone, payment information)
• Commercial information (purchase history, transaction data)
• Internet or electronic network activity (browsing history, usage data)
• Geolocation data (delivery address, approximate location)
• Inferences drawn to create a profile about consumer preferences

12.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

12.3 Submitting Requests

California residents may submit privacy rights requests by contacting us at the contact information provided in Section 14 of this policy. We will respond within the timeframes required by applicable law.

13. Filing a Complaint

We are committed to resolving any concerns or complaints you may have about our privacy practices promptly and fairly. If you believe we have violated your privacy rights or this Privacy Policy, we encourage you to contact us first so we can work to resolve your concern.

13.1 Contact Us First

Please send your complaint or concern to us at:

• Email: [email protected]

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

13.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov, or with the California Attorney General's Office at oag.ca.gov/privacy.
• Federal Complaints: You may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov regarding unfair or deceptive practices.
• Residents of Other States: Please contact your state's Attorney General office or consumer protection authority for guidance on exercising your privacy rights.

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our privacy team using the information below:

When contacting us regarding a privacy matter, please include your name, email address, and a clear description of your request or concern so that we can assist you efficiently.

15. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as Google Maps for delivery tracking, or social login features). We are not responsible for the privacy practices of these third parties. When you click on a third-party link or use a third-party service, you leave our platform and are subject to that third party's privacy policy.

We strongly encourage you to review the privacy policies of any third-party services you use in connection with your interactions with Pizzana.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated policy on our website at pizzana-delivery.click
• Where required by law or where we deem it appropriate, notify you via email or a prominent notice on our website prior to the changes taking effect

Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acknowledgment of and agreement to the changes. If you do not agree with the updated policy, you should discontinue using our services and may request deletion of your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Glossary of Key Terms