Frequently Asked Questions

You can place an order in several convenient ways: visit our online menu and use the Add to Cart feature, call us at +1 213-410-4400, or stop by our restaurant at 3515 Sunset Blvd, Los Angeles. Our team is happy to take your order over the phone or in person.

Absolutely! All of our pizzas can be customized. You can add, remove, or swap toppings when placing your order. Our kitchen team is experienced with special requests, so don't hesitate to ask. Additional toppings may carry a small extra charge.

Yes! We accept advance orders for both pickup and delivery. You can schedule up to 7 days ahead by calling us at +1 213-410-4400 or by emailing [email protected]. This is especially recommended for large group orders or catering.

We deliver within a 5-mile radius of our location at 3515 Sunset Blvd, Los Angeles, CA 90026. This covers neighborhoods including Silver Lake, Echo Park, Los Feliz, Hollywood, and parts of West Hollywood. Enter your address at checkout to confirm delivery eligibility.

Delivery typically takes 30–50 minutes depending on your location and current order volume. During peak hours (Friday and Saturday evenings) expect slightly longer wait times. You will receive a confirmation with an estimated delivery window once your order is placed.

Yes, the minimum order for delivery is $20. A delivery fee of $3.99 applies to all delivery orders. Orders over $50 receive free delivery within our standard delivery zone.

We take great pride in ingredient quality. Our San Marzano tomatoes and "00" flour are imported from Italy, our mozzarella di bufala is sourced from certified dairies, and our seasonal vegetables come from local California farms. We never use artificial preservatives or flavor enhancers.

Our slow-fermented dough is the heart of the pizanna experience. We use a 48–72 hour cold fermentation process with natural starters, which develops a complex flavor profile, a light airy crust, and improved digestibility. The dough is hand-stretched to order — never rolled with a machine.

Yes! We introduce seasonal specials that highlight the best local produce each quarter. Follow us on Instagram or check our online menu for the latest additions. Seasonal items are available while ingredients last.

We have a wide range of vegetarian options across our entire menu. For vegan guests, we offer pizzas and salads that can be prepared without cheese or any animal products. Simply let us know your preference when ordering and we'll take care of the rest.

Yes, gluten-free crust is available as an upgrade for most pizzas. However, please be aware that our kitchen handles wheat flour on a regular basis, so full cross-contamination prevention cannot be guaranteed. Guests with celiac disease or severe gluten sensitivity should make an informed decision before ordering.

Absolutely. Our staff are trained to assist with allergen queries. The most common allergens in our kitchen include gluten (wheat), dairy, eggs, nuts, and soy. Please contact us at [email protected] or call +1 213-410-4400 before ordering if you have a serious allergy.

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, Amex, Discover)
• Apple Pay and Google Pay
• Cash (in-store and delivery orders only)
• PayPal (online orders)

Orders may be cancelled within 5 minutes of placement for a full refund. Once your order enters preparation, cancellations are not possible. If there is an issue with your order (incorrect items, quality concern), please contact us immediately and we will work to make it right. For full details, see our Refund Policy.